Refund Policy

Refund Policy

Effective Date: [Insert Date]

At Thampz Online Clothing LLP, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy below.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging, including any tags or labels.
• Timeframe: You must request a refund within [Insert Timeframe, e.g., 30 days] of receiving your order.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

Certain products are not eligible for returns or refunds. These include:

• Sale items or discounted products.
• Custom-made or personalized items.
• Intimate items such as undergarments (for hygiene reasons).

3. Refund Process

Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed within [Insert Timeframe, e.g., 7-10 business days] to your original method of payment.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are damaged or missing parts for reasons not due to our error).

4. Shipping Costs

• Return Shipping: You are responsible for paying the shipping costs for returning your item unless the product is defective or you received the wrong item.
• Original Shipping Costs: Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Exchanges: If you wish to exchange a product, you may need to cover shipping costs for the exchanged item, unless otherwise stated.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please:

1. Check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
2. If you've done the above and still have not received your refund, please contact us at [Your Contact Email/Phone Number].

6. Damaged or Defective Items

If you received an item that is damaged or defective, please contact us within [Insert Timeframe, e.g., 7 days] of receiving the product. We will arrange for a return, replacement, or refund at no additional cost to you.

7. Contact Us

For questions regarding refunds, returns, or exchanges, please contact us at: